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Privacy Policy

This Privacy Policy explains how Reeguez Rocks and its event organizer ("we," "us," or "our") collect, use, disclose, and retain information when you visit our website, buy or transfer a ticket, use a prior crew-program status link, participate as an affiliate, or attend the event.

Information We Collect

We collect information you provide directly to us, including:

  • Purchases and attendance: Name, email address, order and Stripe session identifiers, ticket and add-on selections, the versioned advance-presale acknowledgment attached to an order, admission codes, transfers, and check-in status.
  • Payments: Stripe processes ticket, refund, affiliate payout-account information, and any retained prior crew-deposit record. Organizer-issued order refunds return through Stripe to the original payment method. We receive transaction status and identifiers but do not store full card or bank-account numbers.
  • Newsletter: Email address and any optional name or ZIP code you submit. Buying a ticket does not automatically enroll you in marketing email.
  • Affiliates: Name, email, referral identifier, clicks, completed referrals, commission balance, login credentials in protected form, public-display preference, and Stripe Connect status.
  • Prior crew-program records: For people who previously applied, name, email, phone, application statement, skills, emergency-contact name and phone, application and shift status, deposit status, and internal coordinator notes. The former program is permanently closed; no new applications or deposits are accepted.
  • Ticket transfers: Current holder email, recipient name and email, one-time verification records, and transfer history needed to invalidate the prior admission code and support the new holder. A transfer record changes only the admission credential holder; it does not reassign the purchase order, add-ons, payment method, or refund rights.
  • Technical and security information: IP address, browser or device information, request time, route, response status, and similar server-log data used to operate and protect the service.

How We Use Your Information

  • Process ticket purchases and send confirmation emails
  • Deliver admission credentials, process transfers and check-in, prevent duplicate use, and provide customer support
  • Send operational event messages; send promotional email only when you separately subscribe
  • Reconcile prior crew-program records, deposits, status requests, and refunds
  • Operate affiliate accounts, attribute eligible referrals, calculate commissions, and support payout onboarding
  • Secure, troubleshoot, audit, and improve our website and services
  • Respond to your questions and requests

Information Sharing

We do not sell your personal information. We may share your information with:

  • Service providers: Stripe for payments and Connect onboarding; Amazon Web Services for hosting, storage, logging, and transactional email; and other vendors only as needed to operate the event.
  • Event operations: Authorized gate, safety, crew-record reconciliation, venue, and customer-support personnel receive only the information needed for their duties.
  • Transfers you request: A ticket recipient receives the new admission credential and transfer details; the sender receives confirmation. The recipient does not receive the original purchaser's payment details, add-on rights, or order-refund rights.
  • Legal Requirements: When required by law or to protect our rights

Cookies, Local Storage, and Tracking

The site stores a referral identifier in your browser's local storage so an eligible referral can remain attached during checkout. Essential cookies may be used where needed for secure access control. Private admin and affiliate sessions use session storage and end when that browser tab or session is closed. We do not currently use third-party advertising cookies or behavioral advertising analytics.

Retention and Security

We keep information only as long as reasonably needed for event operations, safety, customer service, accounting, dispute resolution, and legal obligations. Security and API access logs are generally retained for 90 days. Newsletter information is kept until you unsubscribe or request deletion. Transaction, refund, and tax records may be retained for the legally required accounting period. Short-lived transfer-verification records expire automatically. We use access controls, encryption, versioned backups, and limited administrative access, but no online system can be guaranteed completely secure.

Your Choices and Requests

You may unsubscribe from promotional email at any time and may ask to access, correct, or delete information associated with you. Some records may need to be retained for transactions, safety, fraud prevention, or legal compliance. Affiliate public display is opt-in and can be turned off from the affiliate dashboard.

Your Rights

To make a privacy request, email reeguezrocks@gmail.com. We may need to verify your identity before acting on a request. We do not sell personal information.

Age Restriction

The event and its application programs are for adults age 21 and older. We do not knowingly collect information through these services from anyone under 21.

Contact Us

For questions about this Privacy Policy, contact us at: reeguezrocks@gmail.com

Last updated: July 24, 2026